LUMINOUS SKIN CARE LLC

INTERNET STORE POLICIES

January 2011

RETURN/REFUND POLICY:

ALL PRODUCT SALES ARE FINAL.  Please make your selections carefully.

Should any item be received in a defective condition, we will be happy to replace it within 15 days of purchase.  Email customerservice@luminousskincare.com with the order number from your packing slip.  We will email you with a Return Authorization Code (RAC) that you must write on the package.

Returns should be directed to:               Luminous Skin Care LLC

                                                            4555 E. Inverness Avenue

                                                            Building 1, Suite 101

                                                            Mesa, AZ 85206

SHIPPING POLICIES:

Effective 12/01/08 orders will only be shipped to the customer’s billing address.  We have instituted this policy to protect our customers from potential fraudulent activity and we apologize for any inconvenience.  We only ship within the U.S.A.

• All orders less than $75 are charged a flat $6.95 for shipping anywhere in the Continental U.S.
• All orders greater than $75 qualify for free shipping with free tracking.
• All orders are shipped uninsured priority mail with delivery confirmation through the United States Postal Service.
• WE HIGHLY RECOMMEND THE PURCHASE OF INSURANCE.  To insure your order,    please mention so in the notes section during the checkout process.  An additional charge of $5 will be charged to insure all items under $400.00.
• If you would like express shipping, just add $19.50 to the regular shipping cost.
• Most orders will be shipped within 1 to 3 business days.  Estimated delivery time is 2 to 3 business days.  Orders shipped to the East Coast, Hawaii and Alaska may take additional time to arrive.
• Should you not receive your order, please email:  customerservice@luminousskincare.com for the fastest response.

PRIVACY POLICY:

All online Luminous Skin Care LLC orders are processed via a secure server connection (SSL) that ensures your credit card information cannot be read by a third party while being transferred.

 

PAYMENT OPTIONS:

Luminous Skin Care LLC honors payments made with Mastercard, VISA, Discover and PayPal.

 

CUSTOMER SERVICE:

Hours:             Monday-Friday 8am-5pm MST

Phone:             480-985-4757

Email:              customerservice@luminousskincare.com